Last updated: 3 November 2026
Our bookings need no deposit or prepayment. Payment: cash to the driver at the end of the ride. That is why there is nothing to refund when you cancel.
When your booking is confirmed
A booking sent through the site is a request. It is confirmed once we have checked vehicle availability and confirmed by WhatsApp or email. If you have not heard from us within 30 minutes, message us on WhatsApp.
Free cancellation
You can cancel free of charge up to 24 hours before pick-up. To cancel, message us on WhatsApp or call us with your booking code. If you need to cancel later than that, please let us know right away so your driver does not set off for nothing.
Waiting time and no-shows
At the airport we wait 90 minutes free of charge after your plane lands; for pick-ups from an address, 15 minutes. If we cannot reach you within that time, the booking counts as a no-show and your driver may leave.
Delays and changes
We track your landing with your flight number; if your flight is delayed, your driver adjusts to the new time at no extra cost.
To change the time, address or number of passengers, message us on WhatsApp with your booking code; we confirm the change if a vehicle is available. If passengers or luggage exceed the vehicle’s capacity, we will tell you which vehicle fits and its price.
Price and payment
Prices are per vehicle and agreed before your ride. There is no deposit or prepayment. Payment: cash to the driver at the end of the ride. Extra stops or waiting time you ask for during the ride may be charged separately; we will tell you the amount beforehand.
Cancellation by us
If an exceptional situation (such as a road closure or severe weather) prevents us from doing your transfer, we will tell you straight away and arrange another vehicle where possible.
Complaints and feedback
If something goes wrong, write to aykutbilgutay@hotmail.com or message us on WhatsApp and we will get back to you as soon as possible.